Customer Service Hours and Contact Information:
Monday - Friday 9:00 AM - 9:00 PM Pacific Standard Time.
Phone calls and emails are returned during regular customer service hours, however for your convenience, we often attempt to answer emails and phone calls/messages outside of our normal customer service hours.
Toll Free Phone:
Phone: From Hawaii, Canada and outside the US - 805-529-5642
PRICING: Elegant Urns provides free shipping within the continental United States.
Products are shipped via UPS and USPS. Please contact us for shipping rates to locations outside the continental USA.
Orders received Monday through Thursday before 2:00 PM PST will be shipped the same day. For orders received on Fridays after 3:00 PM PST, shipment will be done on the following Monday.
Please allow 5-9 days for delivery.
NOTE: MERCHANDISE WILL NOT BE SHIPPED FROM OUR WAREHOUSE UNTIL ALL PERSONAL CHECKS ARE CLEARED. PLEASE ALLOW 10 BUSINESS DAYS FOR PERSONAL CHECKS TO CLEAR.
RUSH ORDERS: We do provide NEXT DAY, 2nd DAY and 3rd DAY SERVICE upon request.
RUSH ORDER RATES: Next Day Air $68.00 per item/ 2nd Day Air $45.00/ Third Day $30.00(within United States only)
RETURNS AND EXCHANGES: If not fully satisfied with the merchandise, you may return it within a week of receiving the item(s) for a refund less shipping/handling and a 25% restocking fee. However, there is no refund or exchange for items that have been customized or personalized.
For more information, please call or email firstname.lastname@example.org